Commercial clients please use workorders@northfieldhandyman.com for priority response.
Commercial FAQs
Q: What types of work do you specialize in?
A: We specialize in a wide range of commercial maintenance and repair services including but not limited to electrical work, plumbing, carpentry, painting, and general facility maintenance. If you have a special project in mind, feel free to reach out and let us know if it falls within our expertise.
Q: Do you provide any other services?
A: Of course! Because of experience in working in facility maintenance, we also provide services such as roofing (shingle, EPDM rubber roofing, TPO), paving, power washing, window cleaning, line striping, office soundproofing and seal coating. This is but a short list of the services we have provided our clients with over the last 35 years.
Q: How do you structure your billing for commercial clients?
A: Billing is set up two ways for your convenience and based on the job:
Hourly -we provide hourly service, including travel time, portal to portal.
Bid jobs-Detailed, covering labor, materials and required permits.
Hourly invoices will include Work Order number, date and materials required for each project, with service location identified.
Each project will have a unique invoice number. However, to maintain continuity and minimize any confusion, we will provide job segments on invoices, such as: Initial visit, material order, return to repair, or however many steps we need to adequately and correctly close out the job. This prevents you from getting inundated with a crazy amounts of invoices per work order and provides a structured flow to the process.
Q: How do you handle changes to the scope of work once a bid project has started?
A: If there are changes or additions to the original scope of work, we will discuss the modifications with you and provide a change order. Any adjustments in cost and/or timeline will be communicated and agreed upon before proceeding with the changes. Transparency is essential to us in ensuring a successful partnership.
Q: What is your Service area?
A: We proudly service the business community from Saco, Maine to Quincy Massachusetts, Worcester to the seacoast, ensuring our professional expertise is readily available where you need it.
Q: How do you manage your travel costs?
A: Efficiently. While travel time incurs charges at our hourly rate, we encourage our clients to optimize site density whenever possible, reducing travel costs. This ensures your budget is maximized for actual on-site services.
Q: How can we submit work orders to Northfield Handyman?
A: Simplify the process through our dedicated email address: workorders@northfieldhandyman.com Streamlined communication for ease of scheduling.
Q: How do you handle special orders?
A: Because some of clients use proprietary or special parts or materials, they often will need to special order, as it cannot be purchased locally. If our clients provide the information, we will order and either take delivery or have delivered to the work site, depending on size and cost. We do require payment at the time of order, for the materials with markup.
Some of our clients request that we research and order the materials on their behalf, for which we bill our time with the cost of the materials and related markup. We do this to support our clients that don’t have the time, the staff, or the expertise to diagnose and order the required parts. Other clients choose to save money and have their staff order themselves. Clients are always responsible for ordering the correct materials and having them ready upon our arrival.
Q: What does Northfield Handyman do if its staff arrives at a job site, but the work is already complete, the work order doesn’t describe what is really needed, the client has ordered the wrong materials, the tenant won’t allow access, etc.?
A: Your time is valuable, and so is ours. In such an event, you will be billed for the travel and time on site. We provide detailed documentation, including images as we are able, to illustrate the issue(s) we find that prevent us from completing the work.
Q: Are you licensed contractors?
A: Yes! We hold licenses for various trades, enabling us to pull permits for construction, electrical, plumbing and more.
Q: Are you insured?
A: Yes, we carry comprehensive insurance coverage to protect our clients and our team members. Our insurance details can be provided upon request, and we ensure that all necessary coverage is maintained to meet industry standards and regulatory requirements.
Q: What are your payment terms?
A: Seamless transactions. We require credit card payment, within 24-48 hours of job completion for our hourly services. In our bidding projects, we have the flexibility to provide a customized progress payment plan, inclusive of the deposit, based on the specific requirements of the job. With clients that we work with regularly, we will extend payment terms to 30 days net.
Q: What happens at 30 days net?
A: All work orders, in process or pending, will be paused until the account is brought current.
Q: Do you offer financing options?
A: Yes. For added flexibility, we provide access to loans via a trusted third party, from $500 to $25,000, to cover projects when needed.
Q: Will you send techs out to take pictures and make assessments? We don’t have any coverage in your area.
A: We absolutely will – just create a work order with what you want and submit it to our office. It will be handled just like any other work order. In this case, it would be pictures and commentary review, in needed. All techs carry iPads with cameras to record issues.
Q: Do you provide pictures?
A: We can and do, to cover ourselves and our/your clients.
Q: Do you offer emergency services?
A: Limited at this juncture. Plumbing is an area where we can support our clients in emergencies and our service technicians operate currently during normal business orders, 7am-5pm, Monday through Friday.
Q: Can you provide references or testimonials from previous clients?
A: Certainly! We can provide references upon request. Additionally, you can visit our website or contact our office for a list of testimonials from satisfied clients who have utilized our services in the past. We also maintain a 5 Star rating on Google, HouseCall Pro and Facebook from both commercial and residential clients.
Q: You service some entities directly, but for others, you subcontract for other facility maintenance companies?
A: That is correct. Both are true. We prize professional integrity, and after doing business for over 35 years, we continue to operate as an ethical and honorable company and will only work with contractors and companies that have strong moral compasses. We don’t poach clients, and we expect the same from our clients regarding our trusted vendors.